General terms and conditions

Last modified: 01.02.2024

General Terms and Conditions Download

1. General

We work exclusively on the basis of these general terms and conditions, which are valid for this business and all further business, even if no express reference is made to them. These are recognized by placing an order or accepting an order confirmation. Any purchasing conditions of the buyer shall only apply if they have been confirmed by us in writing.

2. Prices

All our prices according to written, verbal or telephone offers are subject to change and non-binding.

3. Shipping

Shipping is always at the buyer’s own risk. We do not assume any liability for timely arrival of the shipment. We are entitled to refuse an order placed by the sellers.

4. Payment

Unless otherwise agreed, payment for our delivery is due immediately upon receipt of the invoice without deduction. Upon shipment, payment of our delivery is due in advance.

In the event of culpable delay in payment, the customer undertakes to pay interest on arrears. In addition, the customer is also obliged to compensate for other damages caused by his culpable delay. This includes, in particular, the necessary costs of appropriate, out-of-court debt collection or recovery measures, provided that these are in reasonable proportion to the debt pursued.

5. Warranty

We provide 6 months warranty for our products. The invoice/purchase order is considered as a warranty certificate. During the warranty period, we will repair all defects caused by material or manufacturing defects. However, not defects due to wear and tear or improper use.

6. Quality, Warranty and Compensation

Quality, warranty and compensation Customary deviations in the condition of the goods, such as quality, color, weight and equipment, are reserved. Beyond the warranty claims, the buyer is not entitled to any claims of any kind, in particular no claims for damages. However, all possible claims of the purchaser are limited in total to the value of the delivered goods.

7. Right of revocation

(see below)

8. Retention of title

The delivered goods remain our property until full payment of all outstanding invoices. In the event of default in payment by our customer, we shall be entitled to collect the goods subject to retention of title without thereby withdrawing from the contract.

9. Place of Jurisdiction

The place of performance for delivery of goods and payment is the registered office of the ReinZeit dealer. The place of jurisdiction for all disputes is the competent court of the ReinZeit dealer.

10. Data protection provisions

The customer agrees that his personal data, namely name/company, date of birth, company registration number, addresses, telephone number, fax, e-mail address, UID number are determined, stored and processed with the aid of automated systems for the purpose of fulfilling the contract and supporting the customer, as well as for own advertising purposes, for example for sending offers, advertising brochures and newsletters (in paper and electronic form), as well as for the purpose of referring to the existing or former business relationship with the customer (reference). Storage period according to legal requirements. The client agrees that electronic mail may be sent to him for advertising purposes until revoked. This consent can be revoked at any time in writing by e-mail, fax or letter to the contact details of ReinZeit HandelsGmbH. You have the right to information about your stored data. We at ReinZeit take data protection very seriously and do not share your personal data with third parties in the EU or EU foreign countries.



g1.1. Unless expressly agreed otherwise, these General Terms and Conditions (hereinafter referred to as GTC) published on our website apply exclusively to ReinZeit hosts, consultants and customers who are logged in and registered on, in each case in the published version valid at the time of conclusion of the contract for all legal transactions between ReinZeit HandelsGmbH (hereinafter referred to as “ReinZeit”) and customers.

1.2. Any terms and conditions contrary to or deviating from our terms and conditions or from the dispositive law shall not become part of the contract unless their validity is expressly agreed to in writing in the individual case.

1.3. Contractual performance on our part shall not be deemed as consent to contractual terms and conditions deviating from our terms and conditions or the dispositive law.

1.4. These terms and conditions shall also apply as framework agreements for all further legal transactions.

1.5. For transactions with consumers within the meaning of the Consumer Protection Act (KSchG), the provisions of the KSchG shall apply. These GTC apply to registered ReinZeit hosts, consultants and customers from Austria and Germany for the submission of orders of products according to the current offer on our website

1.6. Orders are placed exclusively through our website

1.7. For orders placed through our independent consultants, our general terms and conditions for direct sales apply.

1.8. By placing an order on our website you agree to the validity of the General Terms and Conditions for ReinZeit HandelsGmbH.


2.1. All information on goods and prices on our website are subject to change, unless they have been expressly designated as binding. Via our website, registered ReinZeit hosts, consultants and customers can purchase the current offers advertised on

2.2. Before submitting the order, you can change and view the data at any time.

2.3. By clicking the button “binding order and proceed to payment” you make a binding offer to purchase the goods in the quantity you have chosen.

2.4. The receipt of the order will be confirmed by ReinZeit without delay. The confirmation of receipt of the order is not yet considered as acceptance of the contract.

2.5. We shall be free to either accept or reject such offers within 14 days of receipt by us. If we cannot execute your order because the ordered goods are not available, we will inform you immediately and refund any payments already made. The same applies if we do not accept your offer.

2.6. The binding purchase contract for the ordered goods is only concluded by explicit or implied acceptance of your order or by actual compliance by shipment of the ordered goods.


3.1. If the ordered goods are not available within 30 days after the day following your order, we may withdraw from the contract, even if we have previously confirmed the conclusion of the contract to you.

3.2. In the event of withdrawal, we will inform you immediately of the unavailability and reimburse any consideration already paid by you without delay.


Our prices are valid until the date indicated on our website and are inclusive of VAT.


5.1 Payment on our online site is due in advance without deduction.

5.2. You will receive the invoice for the delivered goods by the same mail as the goods.

5.3. The payment of the goods is possible with eps, PayPal or credit card.

5.4. Shipping costs to Austria: € 6,- / free for orders over € 80,-
Shipping costs to Germany: € 12,- up to an order value of € 80,- / € 6-, from an order value of € 80,-
Shipping costs to other countries: € 15,-


6.1. We deliver our goods to the specified delivery address. The delivery time is up to 10 days.

6.2. The delivery of the ordered goods is usually carried out by transport and/or postal companies commissioned by ReinZeit, such as GLS or DPD.

6.3. Until full payment of the purchase price, the delivered goods remain our property.

6.4. All prices stated on our website are inclusive of VAT.

6.5. Information according to § 5c KSchG:

a) ReinZeit HandelsGmbH. is a company registered under FN 226809v in the commercial register of the Linz Regional Court with its registered office in Neuhofen and the business address Teichweg 2, 4501 Neuhofen an der Krems.

b) The essential characteristics of the goods, the price including all taxes, any delivery costs, the details of payment and delivery or fulfillment can be found on our website

c) The consumer has a right of withdrawal according to § 5e KSchG (see point 7. Right of withdrawal).

d) Costs for the use of a means of remote communication shall not be charged separately, provided they are charged according to the basic tariff.

e) For the period of validity of offers or prices, please refer to website


g7.1. You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of receipt of the goods!

7.2. In order to exercise your right of revocation, you must send us the Fa. ReinZeit HandelsGmbH. Teichweg 2, A-4501 Neuhofen/Krems | Phone: +43 7227 20877,by means of a clear statement (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can do this informally or request a sample cancellation form from us or access it under downloads at, but this is not mandatory.

7.3. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

7.4. If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

7.5. Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zurückgesandt haben, je nachdem, welches der frühere Zeitpunkt ist.

7.6. You must return the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract to Fa. ReinZeit HandelsGmbH. Teichweg 2, A-4501 Neuhofen/Krems, or to your personal ReinZeit Direkt consultant. The deadline is met if you send the goods before the deadline of fourteen days.

7.7 You shall bear the costs of returning the goods.

7.8 For returned goods, you must pay for any loss in value of the goods only if this loss in value is due to handling that is not necessary for testing the condition, properties and functioning of the goods.


8.1. For consumer transactions, the statutory provisions apply (§§ 922 ff ABGB iVm § 9 KSchG). We may require you to send the item to us, if feasible, for the purpose of fulfilling our warranty obligation.

8.2. In all other cases, the following applies:

a) Apart from those cases in which the right to rescission is granted by law, we reserve the right to fulfill the warranty claim at our discretion by improvement, replacement or price reduction.

b) You must always prove the existence of a defect at the time of handover.

c) The warranty period is six months from delivery of the goods.


9.1. We are liable to you only for damages caused intentionally or by gross negligence, with the exception of personal injury.

9.2. The above limitation of liability shall apply to all claims for damages, irrespective of the legal grounds, including tort; it shall not apply to any liability under the Product Liability Act, for a warranted characteristic, for damage to items accepted for processing or personal injury.


Any recourse claims within the meaning of § 12 of the Product Liability Act (Produkthaftungsgesetz) that you or third parties make against us under the title of “product liability” as defined by the Product Liability Act (PHG) shall be excluded unless you or third parties prove that the defect was caused in our sphere and was at least due to gross negligence.


Your contractual rights against us may not be assigned to third parties in the absence of express consent.


12.1. You give your consent that the personal data included in the purchase contract will be stored and processed by us with the aid of automated systems in fulfillment of the contract.

12.2. In all data processing operations, in particular in the collection, storage and transmission of your personal data, ReinZeit complies with the statutory provisions on data protection in accordance with the provisions of the Data Protection Act 2000. The data necessary for order processing will be stored at ReinZeit and, to the extent necessary, passed on to service companies commissioned by ReinZeit (e.g. carriers).

12.3. When ordering goods online via our website, the text of the contract is not stored by us and can no longer be retrieved after completion of the ordering process. However, you can print the order data immediately after submitting.


13.1. Samples, catalogs, brochures, illustrations and the like shall always remain our intellectual property. You do not receive any rights of use or exploitation whatsoever.

13.2. All image rights, copyrights and other industrial property rights to the contents of our homepage lie with ReinZeit HandelsGmbH. Use without prior consent is not permitted.


14.1. The contract shall be governed exclusively by Austrian law.

14.2. For actions against consumers, the court in whose district the consumer’s domicile, habitual residence or place of employment is located shall have jurisdiction. Unless a consumer transaction is involved, the exclusive place of jurisdiction for all disputes arising from or in connection with the contract shall be the court having subject-matter jurisdiction at the registered office of ReinZeit HandelsGmbH.

14.3. You are obliged to notify us of any changes to your residential or business address as long as the contract has not been completely fulfilled by both parties. If the notification is omitted, declarations shall be deemed to have been received even if they are sent to the last address notified.

14.4. Should any provision of this contract be inapplicable or for any other reason invalid, this shall not affect the validity or legal effect of all other provisions of the contract. In place of the inapplicable provisions, a provision shall apply which best corresponds to the will of the contracting parties with regard to the content and meaning of the legally effective provisions of this contract. This also applies to any gaps in the contract.

14.5. Amendments and/or supplements to this contract must be made in writing to be legally effective. The same applies to the waiver of this formal requirement. “ReinZeit HandelsGmbH”


All other sites of other providers connected to our website are not checked by us. We emphasize that we have no influence on the design and content of the linked pages or websites.

Therefore, liability for their contents is excluded. For these pages and contents of other providers, terms of use of the respective provider apply. The use of these external websites and their contents, even if links from our websites refer to these websites, is always at your own risk.

Your direct contact to Reinzeit

Your ReinZeit-Team